Frequently Asked Questions


How do I order?

Our online shop opens every Monday at 6pm until Tuesday 9pm. Simply add your items to your cart and check out securely. We then bake everything to order and deliver every Saturday.

What time will my order arrive?

Unfortunately we aren't able to guarantee a delivery time slot. Our Afternoon Tea orders leave the kitchen from 11am-2pm. They may not arrive until 4pm depending on how many drivers and how many routes we have that week. All other sweet treat orders leave after 2pm and are usually delivered before 7pm.

Do you deliver to my area?

We deliver to Sunderland, Seaham, Washington, Houghton, Roker, Seaburn, South Shields. If you aren't sure if we deliver to your area, please contact us and we can check this for you.

How much is delivery?

Delivery is FREE to Doxford Park only. Outside of Doxford Park, delivery ranges from £.2.50 to £3.50 depending on your area.

Can I collect my order?

Unfortunately we do not offer a collection service at the moment. We will be able to offer this from December however.